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Missing DVR recording iOS on xfinity Stream TV app

New Poster

Missing DVR recording iOS on xfinity Stream TV app

Previously I was able to view all of my recordings. Today I was unable to see old recordings on the xfinity steaming app.
Bronze Problem Solver

Re: Missing DVR recording iOS on xfinity Stream TV app


ronchongx wrote:
Previously I was able to view all of my recordings. Today I was unable to see old recordings on the xfinity steaming app.

The shows you see with the website or app are from your cloud dvr. The cloud dvr is smaller than your phyical STB dvr so as new recording are completed, the oldest are delete to make room. If you look on the website you can see the percent full your cloud dvr is.

New Poster

Re: Missing DVR recording iOS on xfinity Stream TV app

I see. That makes sense. So I just deleted all the new recordings. I am hoping the old ones gets pushed back to the cloud. I would love them back so I can download them for the kids to watch on the plane tonight.
Official Employee

Re: Missing DVR recording iOS on xfinity Stream TV app

That's not how it works, once they're gone from the cloud, they're gone. If they are still on the dvr, that's the only access. Going forward, change your recordings that you really want to keep from "until space is needed" to " keep for a year"