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Managing devices

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Managing devices

I have a person using my account that I would like to remove from my services. How can I go about getting them off my account? They are not connected to my account in any way, they are only using my streaming services.
Bronze Problem Solver

Re: Managing devices


@thalialaurenwrote:
I have a person using my account that I would like to remove from my services. How can I go about getting them off my account? They are not connected to my account in any way, they are only using my streaming services.

Only a comcast rep can. You will have to chage your password, then a rep can remove all registered devices. This will cause everyone to login again.

Official Employee

Re: Managing devices

Hello @thalialauren

 

Please change your password on your account. I've removed all devices from your account. Changing the password will ensure that they cannot log back in using your services. 

 

Have a great day!