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Items xfinity stream don’t match Home recordings

New Poster

Items xfinity stream don’t match Home recordings

At home I have full recordings of shows but when I look on the apps they are 20 minutes or tonight one is 3 minutes long .

I look on the dvr they are full length?

This is happening with multiple shows
Official Employee

Re: Items xfinity stream don’t match Home recordings

Hello Bradleykobetich. I can take a deeper look into your recordings that are not fully available on the XFINITY Stream App. Please send me a private message and include your full name, service address, and account number so I can assist you.