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Issues streaming USA and Bravo from their websites

New Poster

Issues streaming USA and Bravo from their websites

I am not able to stream the following networks from their respective websites or iOS apps: USA, Bravo, Syfy, E!, Oxygen, amd Sprout. I can stream other channels just fine. Does anyone have any suggestions on how to fix this?

Expert

Re: Issues streaming USA and Bravo from their websites


@benlozano wrote:

I am not able to stream the following networks from their respective websites or iOS apps: USA, Bravo, Syfy, E!, Oxygen, amd Sprout. I can stream other channels just fine. Does anyone have any suggestions on how to fix this?


this LINK shows all available networks and only sprout is not listed. Let's pick one of the allowed and try to work on it. using USA open the app, sign out of the app, delete the app. reinstall the app, and sign back in to verify your subscription. working?



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New Poster

Re: Issues streaming USA and Bravo from their websites

Sure thing, let's look at USA network. When I try to stream live TV on the iOS app, I get an error that says “An Error Has Occurred. A video error has occurred. Please try again later.” What's strange is that if I switchWi-Fi off and use my cellular connection, the app streams live TV just fine. I have tried deleting and reinstalling that app but I get the same result. I have also tried reseting my iOS network settings and the app still cannot stream live TV over Wi-Fi.

 

I tried streaming from the web on my MacBook Air and had a similar experience. Nothing but a black box appears where the video should be playing when I am on Wi-Fi. If I switch from Wi-Fi to tether to my phone's cellular connection, the video plays.

Expert

Re: Issues streaming USA and Bravo from their websites


@benlozano wrote:

Sure thing, let's look at USA network. When I try to stream live TV on the iOS app, I get an error that says “An Error Has Occurred. A video error has occurred. Please try again later.” What's strange is that if I switchWi-Fi off and use my cellular connection, the app streams live TV just fine. I have tried deleting and reinstalling that app but I get the same result. I have also tried reseting my iOS network settings and the app still cannot stream live TV over Wi-Fi.

 

I tried streaming from the web on my MacBook Air and had a similar experience. Nothing but a black box appears where the video should be playing when I am on Wi-Fi. If I switch from Wi-Fi to tether to my phone's cellular connection, the video plays.


you quickly narrowed down the problem. something is set in the router that is currently not compatible. would you find out what the dns primary and secondary settings are set to? is the router part of the gateway? a rental?



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New Poster

Re: Issues streaming USA and Bravo from their websites

This is on an Eero router. The Primary DNS is 75.75.75.75, secondary is 75.75.76.76

Expert

Re: Issues streaming USA and Bravo from their websites


@benlozano wrote:

This is on an Eero router. The Primary DNS is 75.75.75.75, secondary is 75.75.76.76


last check I can think of is to connect your laptop via ethernet directly to the modem. if it works ok but if not its still the router.



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New Poster

Re: Issues streaming USA and Bravo from their websites

Connecting directly to the modem doesn't work either. I've tried taking my laptop from work and connecting through the Wi-Fi there and it doesn't work either. They only way I have been able to get these networks to stream is through tethering to my phone or using a VPN app. 

Expert

Re: Issues streaming USA and Bravo from their websites


@benlozano wrote:

Connecting directly to the modem doesn't work either. I've tried taking my laptop from work and connecting through the Wi-Fi there and it doesn't work either. They only way I have been able to get these networks to stream is through tethering to my phone or using a VPN app. 


an official Comcast employee will usually reply within 72 hours of your first post. sorry we could not figure it out together.



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