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Ion TV no longer on my xfinity streaming app where did it go

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Regular Visitor

Ion TV no longer on my xfinity streaming app where did it go

Streaming Xfinity beta app on my ROKU TV and today there is no ION Television station.  It is on my TV with the cable box but not on my tv that is streaming.  How do I get it back??

Service Expert

Re: Ion TV no longer on my xfinity streaming app where did it go


@gerbergirl wrote:

Streaming Xfinity beta app on my ROKU TV and today there is no ION Television station.  It is on my TV with the cable box but not on my tv that is streaming.  How do I get it back??


https://iontelevision.com/mobile-app

 

this question is not part of xfinity's responsibility. the web page above only references apps for Apple iOS and Android.




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Regular Visitor

Re: Ion TV no longer on my xfinity streaming app where did it go

But this is the link from the help section on my Xfinity app on the TV gives to get additional help.

Service Expert

Re: Ion TV no longer on my xfinity streaming app where did it go


@gerbergirl wrote:

But this is the link from the help section on my Xfinity app on the TV gives to get additional help.


that help is for the Xfinity stream app, not for the ionTV app. If you are talking about the iON network channel included (or not) with your subscription, go to the channel listing for all channels, touch the magnifying glass icon and type in ion and select the found channel and watch the channel using the Comcast streaming website. If you are not in the home those linear channels won't be available. 




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Regular Visitor

Re: Ion TV no longer on my xfinity streaming app where did it go

I do not believe I have communicated very well. I am streaming using the xfinity app on my roku tv. The ION channel is no longer showing up in my xfinity streaming line up. (I am not using an ION app) I was hoping for some way to refresh and it would show up again as I read ION had an "update". I was thinking that is possibly why it is missing. It is still on my TV with the HD/DVR box attached to it. I contacted an agent through the Xfinity Facebook page. I was told the ION channel is down and they have no restoration time available.
Service Expert

Re: Ion TV no longer on my xfinity streaming app where did it go


@gerbergirl wrote:
I do not believe I have communicated very well. I am streaming using the xfinity app on my roku tv. The ION channel is no longer showing up in my xfinity streaming line up. (I am not using an ION app) I was hoping for some way to refresh and it would show up again as I read ION had an "update". I was thinking that is possibly why it is missing. It is still on my TV with the HD/DVR box attached to it. I contacted an agent through the Xfinity Facebook page. I was told the ION channel is down and they have no restoration time available.

iON works on my TV and it is a national feed. Did you note the channel number on the set top box and then tune to that channel on your Xfinity channel beta?




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Regular Visitor

Re: Ion TV no longer on my xfinity streaming app where did it go

Yes. It was previously on my streaming line up. I had it saved as my favorite. It is still on my tv with the xfinity box. It is part of my channel line up. Xfinity is having an issue with the streaming feed of the ion channel acccording the the person I chatted with.
Service Expert

Re: Ion TV no longer on my xfinity streaming app where did it go


@gerbergirl wrote:
Yes. It was previously on my streaming line up. I had it saved as my favorite. It is still on my tv with the xfinity box. It is part of my channel line up. Xfinity is having an issue with the streaming feed of the ion channel acccording the the person I chatted with.

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.




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Official Employee

Re: Ion TV no longer on my xfinity streaming app where did it go

 

Hello gerbergirl, I show that the "ION" channel has been moved to channel #294 and is now part of our limited basic package in your area. If you would like to upgrade your package so that you can get this channel again please reach back out to me here and I can assist you. 


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Regular Visitor

Re: Ion TV no longer on my xfinity streaming app where did it go

I have a package that it is a part of already! It works on the TVs that have a box attached to them BUT will not stream. I need it to work on the stream app again!!!!!
Service Expert

Re: Ion TV no longer on my xfinity streaming app where did it go


@gerbergirl wrote:
I have a package that it is a part of already! It works on the TVs that have a box attached to them BUT will not stream. I need it to work on the stream app again!!!!!

since the channel shows on your home set top box call 800-Comcast and select billing. ask the agent to perform a deep background account refresh (can take up to an hour to finish).




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