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I can't access my xfinity in Berlin

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I can't access my xfinity in Berlin

I can't access my xfinity in Berlin, Germany. I had an online chat before we headed to Germany and was told we would be access our Xfinity in Berlin.  I get error TVAPP-00408. Thanks

Official Employee

Re: I can't access my xfinity in Berlin


@jimwill52 wrote:

I can't access my xfinity in Berlin, Germany. I had an online chat before we headed to Germany and was told we would be access our Xfinity in Berlin.  I get error TVAPP-00408. Thanks


Sorry, you were misinformed, there's no access out of country.

Expert

Re: I can't access my xfinity in Berlin

adding... for next time you travel you can download while in usa and playback anywhere without using internet data at all.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Official Employee

Re: I can't access my xfinity in Berlin


@Rustyben wrote:

adding... for next time you travel you can download while in usa and playback anywhere without using internet data at all.


Adding,so you don't get more misinformation, you can only download to a mobile device through the Xfinity stream app, not through the Xfinity stream website