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HBO Go: Xfinity not listed as provider on iPad mini, but is on iPad 3rd gen

New Poster

HBO Go: Xfinity not listed as provider on iPad mini, but is on iPad 3rd gen

As in the subject line. Trying to sign in with Xfinity on my iPad mini, but Xfinity is not listed. On my 3rd gen iPad, xfinity is listed, and the list of providers menu is different. Same HBO Go version 13.0.0.434. Any ideas?

 

Thanks,

John

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Official Employee

Re: HBO Go: Xfinity not listed as provider on iPad mini, but is on iPad 3rd gen

Hi JohnJJJ,

 

Can you please verify the iOS version of the iPad Mini? 


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New Poster

Re: HBO Go: Xfinity not listed as provider on iPad mini, but is on iPad 3rd gen

I am facing same issue on my iPhone 5 running iOS 10.3.3.
New Poster

Re: HBO Go: Xfinity not listed as provider on iPad mini, but is on iPad 3rd gen

I'm having the same problem. I cannot log into HBO Go on my iPad mini 2 running iOS 12.3.1.

Please advise on how to fix?
Official Employee

Re: HBO Go: Xfinity not listed as provider on iPad mini, but is on iPad 3rd gen

In2wine, have you tried uninstalling and reinstalling the app? Are you able to log into HBO on the website and see XFINITY as a provider? 

 

 


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