I am having the same problem that many people have had with activating HBOGO on thei devices, mine with an Apple TV. It was working with no problem up until 2 days ago, and now I can't log in the HBOGO.com/activate screen. I have read that that this is an issue with refreshing or re-provisioning of the account. Chat support has been unable to solve this, but it does appear that several of the Comcast people on the forums know of this problem and are able to fix it. Please help! Thank you!
That’s not true. There’s no option for “Comcast” or Xfinity”. What’s the point in having hbogo if there’s literally no way to use it. Typical Comcast. I hate this company so much and I’m so frustrated it’s my only option. The only innovation they strive for is to think of new ways to squeeze money out of their customers. I’m sure they’ll delete this comment as well.
It sounds like you are using the HBOgo app on a smart device even though you posted in the streaming website area (which is for the Xfinity Stream website). the HBOgo app belongs to HBO, not Comcast. scroll down to the X's and find Xfinity. you can delete the HBOgo app and then reinstall it if you are havng issues.
Sooo is there a fix? Did anyone confirm if deleting and reinstalling fixes the issue?
Watching from my Apple TV, when I go the activate website neither xfinity or Comcast are options.
are you getting an error message? did you try calling 800-Comcast and select billing and ask the agent to perform a UDB account refresh?
I had the same scenario. Had to re-verify my HBOGO account on Apple TV, when to the activation website on my phone and neither Comcast nor Xfinity was listed under More Providers (which I thought was weird - how could there be more if I cant choose any to begin with?) Tried it again on my computer and this morning and a graphic with the logos of Spectrum, Xfinity, Fios, etc popped up and was able to click Xfinity and finish signing in there.
TL;DR : Try the hbogo.com/activate on your computer on various web browsers and wait for the main list of cable providers to appear!