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Favorite Channels

Frequent Visitor

Favorite Channels

When I add HD channel to favorites it adds all channels from the networks, so I get the channel I want plus three others. I've tried with the mobile app, a Roku and the X1 box itself. And if I remove any it takes away the ones I want with it.

 

I searched the forums but nothing suggested worked.

Expert

Re: Favorite Channels


@BrownHouse wrote:

When I add HD channel to favorites it adds all channels from the networks, so I get the channel I want plus three others. I've tried with the mobile app, a Roku and the X1 box itself. And if I remove any it takes away the ones I want with it.

 

I searched the forums but nothing suggested worked.


Comcast has created a 'copy' (clone//virtual channel) on higher channels in some markets and in 4 digit channels (usually beginning with a 1) in some markets. The plan is/was to create neighborhoods of channels that you can easily browse in the guide. The higher 'repeat' channels are actually the same channel but with a different channel reference number. example. you might have ABC in HD on 402 and same channel on 802 and 1002. When you select any one of those channels the identical frequency is selected to 'watch'. my advice as a user is let them sort out the issue and get down to hopefully no more than 2 numbers for the same channel.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here(updated).
Frequent Visitor

Re: Favorite Channels

So no solution?