I get this error 95% of the time when I try to stream to any laptop. It just goes into a loop of "connecting to ent exp" to "adding device" to "Sorry, you need to log out and log back in" Log back in and it starts again. I spent 2 hours talking to 8 different techs. One even tried on his computer and got the exact same thing there so it definately is not a problem on my end. Another tech told me that It was meant only for portable devices and a windows 10 pc using Chrome browser was not supposed to be able to stream. I wish you folks would get your act together. Maybe I should only pay 5% of my bill and say the other 95% is incompatable with your service. Just a thought
Solved! Go to Solution.
I have the same problem and have been getting the same runaround with no answers. And this is on a computer that used to play the streaming feeds just fine. All of a sudden it stopped, and every time you call them, they ask inane questions like, "can you not log in?" Of course I can -- I'm talking to you! So frustrating.
I have had the same problem for over 2 weeks now can not login to Live stream and some days I can access for a few hours then back to the error messages, which are different every time I try but usually it is: Error xacsa.provision.accountMismatch: RemoveDevice
Does anyone have the reason, I certainly would not waste my time calling Comcast for a Comcast problem!
I have been having this same problem also for months. Comcast is no help. They don't know what they are doing. I can't watch tv online but as soon as I log off it goes back to same problem. It works sometimes and sometimes not. Terrible service on their part - I gave up on asking them for help. I just wish I had other cable options in my area. Next step is to cut out comcast for good.