Community Forum

Error when accessing TV Streaming... ftde.provision.accountMismatch

New Poster

Error when accessing TV Streaming... ftde.provision.accountMismatch

Hello,

 

I am getting "Error ftde.provision.accountMismatch" when I try to access the TV Streaming. I have tried clearing browser history/cache/etc... and still experience the same issue. My current guess is because my login has two Comcast accounts linked. 

 

On a separate but some-what related note, is there a way to unlink or remove one of the accounts from my login? The two accounts are for current and previous address locations. Since I no longer live in previous address, I would like to remove/unlink that account to my login.

 

Thank you!

Silver Problem Solver

Re: Error when accessing TV Streaming... ftde.provision.accountMismatch


@EddoCast wrote:

Hello,

 

I am getting "Error ftde.provision.accountMismatch" when I try to access the TV Streaming. I have tried clearing browser history/cache/etc... and still experience the same issue. My current guess is because my login has two Comcast accounts linked. 

 

On a separate but some-what related note, is there a way to unlink or remove one of the accounts from my login? The two accounts are for current and previous address locations. Since I no longer live in previous address, I would like to remove/unlink that account to my login.

 

Thank you!


Try 1800comcast - Billing

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
New Poster

Re: Error when accessing TV Streaming... ftde.provision.accountMismatch

I called Comcast billing twice today to unlink/remove old account from my login. Unfortunately, both attempts were unsuccessful in removing the old account number from my login.

 

First rep I spoke with was very helpful and stated the old account number should be removed once I re-login to comcast website. However, this was not the case. Second rep I spoke with stated this wasn't possible.

 

Is there another way to get this resolved?

 

Thank you.