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Error ftde.provision.accountMismatch

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Error ftde.provision.accountMismatch

Everytime I try and log on to stream I recieve this error (Error ftde.provision.accountMismatch). Was work just fine until a couple weeks ago.  I'm using chrome.

Expert

Re: Error ftde.provision.accountMismatch


@deniseholderman wrote:

Everytime I try and log on to stream I recieve this error (Error ftde.provision.accountMismatch). Was work just fine until a couple weeks ago.  I'm using chrome.


Comcast has more than one address/account associated with the username you are using to sign in. call 800-Comcast and select billing and ask the agent to fix your username to only point to your current account/address. If the agent doesn't understand or wants to open some kind of ticket ask for a supervisor.



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Official Employee

Re: Error ftde.provision.accountMismatch

Hello, thanks for reaching out and I can assist you with this Stream error you are receiving. Are you experiencing this error on your mobile devices via the stream app, just through the website, or both? 


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Administrator

Re: Error ftde.provision.accountMismatch

@deniseholderman

 

Thank you so much for posting your question here in the Xfinity Forum. We sincerely apologize for the inconvenience that you have experienced. 

 

Can you please log out of the Xfinity Stream website fully, clear your browsers cache and cookies, and log back into the website?

 

Please let us know if you continue to experience this issue. 


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