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Error ftde.provision.accountMismatch

Regular Visitor

Error ftde.provision.accountMismatch

Error ftde.provision.accountMismatch

When ever I try to use Xfinity stream and try to logon I get this error

 

Error ftde.provision.accountMismatch

 

Is there anyway to resolve this issue, I can find no answer in the forums.

Expert

Re: Error ftde.provision.accountMismatch

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Official Employee

Re: Error ftde.provision.accountMismatch

 

Hi Bobby2327, it sounds like your username is tied to another account. I can get this issue corrected for you, please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me".

Official Employee

Re: Error ftde.provision.accountMismatch

 

Bobby2327 wrote: My issue appears to be resolved.  Thank you.

 

You're welcome, I am glad we were able to get this taken care of for you. Have a good day.