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Error ftde.provision.accountMismatch

Regular Visitor

Error ftde.provision.accountMismatch

There seems to be a major problem with the Comcast website streaming service, i.e., streaming from my home computer and not from a mobile device (which is working fine). From what I can tell the last it worked properly was Friday March 29th. Unfortunately the technical support team does not seem to know how to deal with this issue. All they seem to be trained to do is reset modems and test the home system. This problem is not an isolated issue with my particular service. It is a Comcast website service problem. I have confirmed that by reading other customer issues posted on various forums. There must have been changes made to the web service since March 29th and now users cannot stream live TV or any other shows from home computers. The error that I am getting is : Error ftde.provision.accountMismatch. I hope this feedback helps and that someone capable is able to work on resolving this issue. Thank you.

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Silver Problem Solver

Re: Error ftde.provision.accountMismatch

Sometimes calling Billing will help.

1800comcast - Billing (problem with account mismatch)

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Regular Visitor

Re: Error ftde.provision.accountMismatch

I appreciate you wanting to help out, but your reply added no value to this problem. This is a frustrating situation for many of us and calling the Comcast billing desk has proven to be a waste of time.

Expert

Re: Error ftde.provision.accountMismatch


@kmacri wrote:

There seems to be a major problem with the Comcast website streaming service, i.e., streaming from my home computer and not from a mobile device (which is working fine). From what I can tell the last it worked properly was Friday March 29th. Unfortunately the technical support team does not seem to know how to deal with this issue. All they seem to be trained to do is reset modems and test the home system. This problem is not an isolated issue with my particular service. It is a Comcast website service problem. I have confirmed that by reading other customer issues posted on various forums. There must have been changes made to the web service since March 29th and now users cannot stream live TV or any other shows from home computers. The error that I am getting is : Error ftde.provision.accountMismatch. I hope this feedback helps and that someone capable is able to work on resolving this issue. Thank you.


that error is fixable by calling 800-Comcast and select billing. ask the agent to fix your login username to point only to your current account/address.



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New Poster

Re: Error ftde.provision.accountMismatch

I have been having this samre peoblem for days. Ive tried everything. I can still access xfinity stream on my iphone and my mac. but no desktops or laptops. I am beyond frustrated. I demand a credit!

Regular Visitor

Re: Error ftde.provision.accountMismatch

Hi. Send an email to Leah M at ecare@comcast.com explaining the issue with the error code and she'll get you fixed up. Good luck.