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Error ftde.provision.11000

Frequent Visitor

Error ftde.provision.11000

I'm getting this error on my laptop when trying to login to stream. Message states:

 

"Sorry, we've run into a problem.

 

The good news? We can take care of it right now. First, you'll need to sign out of your account.
When you sign back in it'll be fixed. Ready?"

 

I do that, but keep getting the same error.

 

any help?

 

Thank You!

Frequent Visitor

Re: Error ftde.provision.11000

Called in, phone support is a joke, kept repeating everything I said, had to "chat" with an engineer and relay to me... 

New Poster

Re: Error ftde.provision.11000

Has anyone been able to resolve this error code??? error code:  ftde.provision.11000

Frequent Visitor

Re: Error ftde.provision.11000

I haven't, still the same thing, every pc/mac in my house is the same.

Expert

Re: Error ftde.provision.11000

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Frequent Visitor

Re: Error ftde.provision.11000

After the second call, yesterday, now my mobile devices can't login...great

Official Employee

Re: Error ftde.provision.11000

Rake1 - 

 

Thank you for reaching out here, I'm sorry to hear about the issues you're running into with the online accounts. To look into this further together, please send me a PM with your first and last name. Thanks! 

To send me a Private Message, please click my name “ComcastAlly” and click “send a message.”


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Frequent Visitor

Re: Error ftde.provision.11000

STILL not working...

Expert

Re: Error ftde.provision.11000


@Rake1 wrote:

STILL not working...


did you see the post just above your last post? did you PM the Official employee?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Error ftde.provision.11000

Rake1, I just responded back to your PM again. Please continue working with me there towards a resolution.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Frequent Visitor

Re: Error ftde.provision.11000

I did, thank you
New Poster

Re: Error ftde.provision.11000

I just clicked refresh on my browser for the same error and then things loaded just FYI.

Frequent Visitor

Re: Error ftde.provision.11000

Thanks for the tip, didn't work for me though.

New Poster

Re: Error ftde.provision.11000

ok ... well i went through that whole sign out sign in process ... and using google chrome.

 

I was like yah ok clearly this wont work!

 

then i thought just try reload webpage in google chrome and it worked.

 

im in Hawaii and able to watch my DVR content that is in Colorado.

 

just more info ... tech probs are so frustrating!

Frequent Visitor

Re: Error ftde.provision.11000

thanks, I tried your method a bunch of ways, but no luck...

 

the thing is, it's been almost 7 weeks now...I'm just tempted to cancel at this point.

New Poster

Re: Error ftde.provision.11000

Just started having the same problem.  I will cancel service if it takes more than 48 hours to resolve.  Seven weeks is completely unacceptable.  They should have already lost you as a customer.

New Poster

Re: Error ftde.provision.11000

I am having the same problem.  I have signed out and back in several times to no avail.

Expert

Re: Error ftde.provision.11000


@sma1941 wrote:

I am having the same problem.  I have signed out and back in several times to no avail.


first, the issue is caused by improperly closing browser viewing 'sessions'. there are a limited number of devices available on your account. When the browser is closed without first stopping the stream and ending the session (return to guide after hitting stop or ending a viewing session), the 'count' for an active browser is not removed and the total continues to grow to the maximum allowed per account.  To fix the problem all stream devices will have to be 'deprovisioned' (removed from Comcast's database as allowed 'devices' causing each one to need to be signed back in again. I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Error ftde.provision.11000

Hi Ipru, I can help with this. Please send me a private message with your full name to begin.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Error ftde.provision.11000

Hi sma1941, I can help you with this as well. Please send me a private message with your full name to begin.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Error ftde.provision.11000

Hi sma1941,  I haven't heard from you but please reach back out if you still need assistance.

 

Thank you


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Error ftde.provision.11000

Hi Ipru,  I haven't heard from you but please reach back out if you still need assistance.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!