I'm getting this error on my laptop when trying to login to stream. Message states:
"Sorry, we've run into a problem.
The good news? We can take care of it right now. First, you'll need to sign out of your account.
When you sign back in it'll be fixed. Ready?"
I do that, but keep getting the same error.
I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.
Thank you for reaching out here, I'm sorry to hear about the issues you're running into with the online accounts. To look into this further together, please send me a PM with your first and last name. Thanks!
To send me a Private Message, please click my name “ComcastAlly” and click “send a message.”
STILL not working...
did you see the post just above your last post? did you PM the Official employee?
Rake1, I just responded back to your PM again. Please continue working with me there towards a resolution.
ok ... well i went through that whole sign out sign in process ... and using google chrome.
I was like yah ok clearly this wont work!
then i thought just try reload webpage in google chrome and it worked.
im in Hawaii and able to watch my DVR content that is in Colorado.
just more info ... tech probs are so frustrating!
thanks, I tried your method a bunch of ways, but no luck...
the thing is, it's been almost 7 weeks now...I'm just tempted to cancel at this point.
Just started having the same problem. I will cancel service if it takes more than 48 hours to resolve. Seven weeks is completely unacceptable. They should have already lost you as a customer.
I am having the same problem. I have signed out and back in several times to no avail.
first, the issue is caused by improperly closing browser viewing 'sessions'. there are a limited number of devices available on your account. When the browser is closed without first stopping the stream and ending the session (return to guide after hitting stop or ending a viewing session), the 'count' for an active browser is not removed and the total continues to grow to the maximum allowed per account. To fix the problem all stream devices will have to be 'deprovisioned' (removed from Comcast's database as allowed 'devices' causing each one to need to be signed back in again. I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.
Hi Ipru, I can help with this. Please send me a private message with your full name to begin.
Hi sma1941, I can help you with this as well. Please send me a private message with your full name to begin.
Hi sma1941, I haven't heard from you but please reach back out if you still need assistance.
Hi Ipru, I haven't heard from you but please reach back out if you still need assistance.