Hello,pitbullmommy79 . Welcome to the Xfinity Forums!
I would be more than happy to take a closer look and help clear this error message you are receiving.
I see that you have already sent me a PM and I will follow up with you there. In the meantime, I would like to remind you that sending unsolicited private messages to anyone here on the forums is a direct violation of our forum guidelines. Please be sure to review those guidelines and keep them in mind for the future.
pitbullmommy79, I'm so glad I was able to work with you to get this issue figured out so you could use the app again. Please don't hesitate to reach back out to us at any time if you need assistance again in the future. We are always here to help.