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Error Code ftde.xact.3321.1107296356 - Streaming

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Error Code ftde.xact.3321.1107296356 - Streaming

Hi, I cannot stream on my computer and get the above error code.  I can stream on my phone.  I have talked to Xfinity twice and the problem has not been fixed.  I also looked at Community articles and tried removing privacy settings on my browser (Chrome) to no avail.  Help?

Silver Problem Solver

Re: Error Code ftde.xact.3321.1107296356 - Streaming

I gave up on Chrome until it's fixed; I'm using Win10 Edge with no issues.


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Frequent Visitor

Re: Error Code ftde.xact.3321.1107296356 - Streaming


@elenamatsis5423 wrote:

Hi, I cannot stream on my computer and get the above error code.  I can stream on my phone.  I have talked to Xfinity twice and the problem has not been fixed.  I also looked at Community articles and tried removing privacy settings on my browser (Chrome) to no avail.  Help?


I am having the same problem on Edge and Firefox. I also can stream on my iphone.

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Administrator

Re: Error Code ftde.xact.3321.1107296356 - Streaming

All,

 

We sincerely apologize for the inconvenience you are experiencing when attempting to use Xfinity Stream. We are currently investigating a possible bug in Chrome 78 that may be causing this. In the meantime, we recommend trying one of the following workarounds by either:


1. Disable hardware acceleration in Chrome. Settings > Advanced > Use hardware acceleration when available > OFF > restart Chrome.


2. Play the TV GO version of the On Demand item. From the More menu button (… icon), choose Watch Options > choose the TV GO option (usually at the bottom of the list).

 

Thank you in advance for your patience as we continue to work to resolve this permanently. 

 

Additionally, we recommend that you check to ensure your devices and web browser meets our minimum system requirements needed to use the Xfinity Stream website, found here: https://www.xfinity.com/support/articles/xfinity-tv-website-requirements

 

Please note, not all web browsers/devices support the Xfinity Stream website. 


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