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Error 102100.5

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Error 102100.5

Hello,

 

My roommate and I are currently trying to watch Season 35 Episode 2 of Survivor. I recorded it on the Xfinity DVR on my laptop (and yes, we are in the United States). However, when we try to watch the recording we get the message "Error 102100.5: Loading of the specified resource has failed."

 

I've been looking at past posts on this forum and it seems no one has found a solution to this. Is there anything we can do to fix this problem? It's really upsetting how inconsistent Xfinity is at actually working.

 

Thank you.