I don't see Cloud DVR service on your account, but I do see you initiated a service change today. You may need to call customer service and have them verify the equipment and services on your account.
Have you transferred your services lately? I'd like to review your account to see if I can help get this resolved. Please send me a private message verifying the first and last name of the account holder, phone number, and the street address or full account number associated with your services. To send a private message click on my name "ComcastChe", then click private message me.