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DVR Recordings Missing

Valued Contributor

DVR Recordings Missing

All my DVR recordings are missing from the STREAM web site. They are still on my DVR.

 

How do I sync them back to Stream?


Tek
Silver Problem Solver

Re: DVR Recordings Missing


@Tek wrote:

All my DVR recordings are missing from the STREAM web site. They are still on my DVR.

 

How do I sync them back to Stream?


What device are you using - wifi or website?


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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Valued Contributor

Re: DVR Recordings Missing

Missing from the stream app on Andorid and the web site.

 

It appears some type of random recording filled my cloud DVR and hence deleted all my cloud recordings.  Now only stuff that recorded last night shows. 

 

Nothing older. 


Tek
Contributor

Re: DVR Recordings Missing

The Cloud DVR is smaller than your DVR box unit, so what you are running into is that while your DVR unit space isn't near full, your Cloud DVR is almost full.

When this happens, and you go to record another show, the Cloud DVR deletes the oldest recording from your stream.

Once it does this, there is no possible way to get these recordings back...

 

(Bear in mind, this does not affect your DVR box, the recordings will still be there, but not on your Cloud DVR)

 

Hope this helps!

 

Valued Contributor

Re: DVR Recordings Missing

That is what happened. A show I did not schedule recorded 29 episodes overnight and wiped out my cloud DVR. 

 

Thank you. 


Tek
Contributor

Re: DVR Recordings Missing

No problem at all, Tek.

Sorry about the Cloud DVR thing, I think it's happened to all of us...