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Comcast xfinity TV app error - playback issue :: 106000 (-11853)

New Poster

Comcast xfinity TV app error - playback issue :: 106000 (-11853)

Hey everyone.

I have Been getting this alert on my iPad and iPhone on my comcast xfinity TV app, anyone know what this is or how to fix it.

I had been using the app for a while now and have never had isssues. Now I get maybe like 2 seconds of watch time and then it stops and gives me this error. it's really annoying.
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Frequent Visitor

Re: Comcast xfinity TV app error - playback issue :: 106000 (-11853)

I'm having same issue. Very frustrating. 

New Poster

Re: Comcast xfinity TV app error - playback issue :: 106000 (-11853)

<p>I as well. &nbsp; Been several days. &nbsp;</p>
Admin1

Re: Comcast xfinity TV app error - playback issue :: 106000 (-11853)

Hello All,

 

I've done a data refresh for all of your accounts. Please check on this to see if the issue is still present. Let me know if it is. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Frequent Visitor

Re: Comcast xfinity TV app error - playback issue :: 106000 (-11853)

The Channel FXX is the only channel that is still not live streaming on the Xfinity iOs apps.

New Poster

Re: Comcast xfinity TV app error - playback issue :: 106000 (-11853)

I am getting this same error code on my tablet. It wont play any of the channels. 

New Poster

Re: Comcast xfinity TV app error - playback issue :: 106000 (-11853)

Im getting this error....(Error 106000.5) only some shows will not play. Anyone get a fix yet?