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Cant watch xfinity online

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Cant watch xfinity online

Use to watch xfinity online all the time at my last house and then about 3 months ago i believe, i could no longer watch.  It just doesnt load and then errors out and say try again later, i recently moved, got my own xfinity plan and it STILL doesnt work. the error i get is 

Xfinity Stream is not available at the moment. Please try back soon. (Error TVAPP-00115)

 

I tried Chrome, firefox and internet explorer, none work. Deleted cookies, made sure flash was enabled, nothing. 

Expert

Re: Cant watch xfinity online


@myomega wrote:

Use to watch xfinity online all the time at my last house and then about 3 months ago i believe, i could no longer watch.  It just doesnt load and then errors out and say try again later, i recently moved, got my own xfinity plan and it STILL doesnt work. the error i get is 

Xfinity Stream is not available at the moment. Please try back soon. (Error TVAPP-00115)

 

I tried Chrome, firefox and internet explorer, none work. Deleted cookies, made sure flash was enabled, nothing. 


call 800-Comcast and select billing. ask the agent to verify that the username that you are using to login is connected to your current address/account.



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New Poster

Re: Cant watch xfinity online

has 0 to do with MY account or billing, as i said in my post this happened at my last house with a different account, i use to use the website all the time, it simply will not work i just get message

Sorry, we're having some trouble

Xfinity Stream is not available at the moment. Please try back soon.

(Error TVAPP-00115)

New Poster

Re: Cant watch xfinity online

(Error TVAPP-00115)  other have this problem and no one is getting a response by comcast or anyone who can read since they ask questions that have nothing to do with someone who says they are using their home PC.   what is wrong with this company, is it that hard to give us the service we are paying for? do you WANT us to illegally download tv since we cant watch it?

Expert

Re: Cant watch xfinity online


@myomega wrote:

(Error TVAPP-00115)  other have this problem and no one is getting a response by comcast or anyone who can read since they ask questions that have nothing to do with someone who says they are using their home PC.   what is wrong with this company, is it that hard to give us the service we are paying for? do you WANT us to illegally download tv since we cant watch it?


I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Cant watch xfinity online

 

Hello myomega, I am happy to assist you with clearing up this error message. To better assist you can you please send me a private message with your full name, and account number by clicking on my name (ComcastAmir) and then "private message me"?


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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