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Cannot activate my Fox News Activation

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New Poster

Cannot activate my Fox News Activation

I am trying to watch Fox News LIVE on my TV via the internet (because the Comcast DVR will not work), so I am on an Amazon fire stick, but I received an activation code.  But there is nowhere to input the code??  I went to my computer and typed FOXNEWS.COM/ACTIVATION, and all I get is "Select your device..."  So I choose "Amazon Fire", then I'm asked "Select your Provider..."  So I choose Comcast Xfinity".  The result doesn't provide to where I can enter the Activation Code displayed on my TV screen.

Frequent Visitor

Re: Cannot activate my Fox News Activation

I had that problem (see my posts herein) but decided to go completely offline overnight. Today, it's working... don't know if that helped or if Xfinity finally decided to look into it.... keep your fingers crossed!

New Poster

Re: Cannot activate my Fox News Activation

After several months of streaming Fox News thru Xfinity  via my Roku Express watching on my TV all of sudden I can't enter the given activation code. What's up with that? Fox News Activate select Roku, select provider, Comcact Xfinity, Log In to provider and the next prompt was always ENTER Activation  Code. That has now gone away. What's going on. If anyone responds to this please give something that makes sense.

Expert

Re: Cannot activate my Fox News Activation


@mark105 wrote:

After several months of streaming Fox News thru Xfinity  via my Roku Express watching on my TV all of sudden I can't enter the given activation code. What's up with that? Fox News Activate select Roku, select provider, Comcact Xfinity, Log In to provider and the next prompt was always ENTER Activation  Code. That has now gone away. What's going on. If anyone responds to this please give something that makes sense.


on your roku select the channel and press the * (star) button instead of enter. select remove channel. then search on the main roku for xfinity and select the channel again and reinstall. Your prompts should then work. use the chrome browser on your smart device or computer (flash enabled). worked?



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Regular Visitor

Re: Cannot activate my Fox News Activation

I am unable to connect to Fox News. I am using an Apple TV4 (tvOS 11.4), a Macbook Pro (iOS 10.13.4) and Chrome (67.0.3396.79).

Comcast Xfinity is my ISP.

All devices are updated with the most current OS.

I have restarted all devices.

I have deleted and reinstalled the Fox News app on my Apple TV4.

I have deleted and reinstalled the Chrome app on my Macbook Pro.

I have deleted the cache and history and also restarted Chrome.

 

I run into an infinite loop between the following two screens when I try to connect to Fox News.

Screen 1: I select Comcast Infinity as my provider.

Screen 2: Comcast Xfinity Activation indicates “You’re automatically signed in with Xfinity and ready to watch”.

Screen 3: Screen 1 reappears

Screen 4: Screen 2 reappears

Screen 5: Screen 1 reappears

Screen 6: Screen 2 reappears

Screen 7: Screen 1 reappears

Screen 8: Screen 2 reappears ….and over and over again ad infinitum. I never get an opportunity to enter an activation code.

 

P.s.… I experience the exact same results using Safari, Firefox or when I try to connect using an iPhone X or iPad running (iOS 11.4).

 

Please help!

Expert

Re: Cannot activate my Fox News Activation


@ralfvin wrote:

I am unable to connect to Fox News. I am using an Apple TV4 (tvOS 11.4), a Macbook Pro (iOS 10.13.4) and Chrome (67.0.3396.79).

Comcast Xfinity is my ISP.

All devices are updated with the most current OS.

I have restarted all devices.

I have deleted and reinstalled the Fox News app on my Apple TV4.

I have deleted and reinstalled the Chrome app on my Macbook Pro.

I have deleted the cache and history and also restarted Chrome.

 

I run into an infinite loop between the following two screens when I try to connect to Fox News.

Screen 1: I select Comcast Infinity as my provider.

Screen 2: Comcast Xfinity Activation indicates “You’re automatically signed in with Xfinity and ready to watch”.

Screen 3: Screen 1 reappears

Screen 4: Screen 2 reappears

Screen 5: Screen 1 reappears

Screen 6: Screen 2 reappears

Screen 7: Screen 1 reappears

Screen 8: Screen 2 reappears ….and over and over again ad infinitum. I never get an opportunity to enter an activation code.

 

P.s.… I experience the exact same results using Safari, Firefox or when I try to connect using an iPhone X or iPad running (iOS 11.4).

 

Please help!


on other threads this new problem was addressed by an official employee, who said that they verified the issue and are working with engineers and foxnews to resolve the issue.



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New Poster

Re: Cannot activate my Fox News Activation

I have been having the same issue for a week with our fire stick and Fox News. So frustrated
New Poster

Re: Cannot activate my Fox News Activation

Why can't I enter the access code for Fox News Channel. I did thru my Roku for six months no issues easy steps. For the past week I'm unable to enter the activation code for live streaming. foxnews/activate , select roku, select provider, log in to provider, enter access code. Easy done. Now I can enter everything but  the access code. It's like they took it away. This is not Xfinity Streaming Beta App. This is going straight off the Roku via the web address given. Somebody did something. For 6 months no issues. All of sudden gone.

Expert

Re: Cannot activate my Fox News Activation


@mark105 wrote:

Why can't I enter the access code for Fox News Channel. I did thru my Roku for six months no issues easy steps. For the past week I'm unable to enter the activation code for live streaming. foxnews/activate , select roku, select provider, log in to provider, enter access code. Easy done. Now I can enter everything but  the access code. It's like they took it away. This is not Xfinity Streaming Beta App. This is going straight off the Roku via the web address given. Somebody did something. For 6 months no issues. All of sudden gone.


foxnew's 3rd party app access is broken and foxnew's engineers are working on the issue. it is not a comcast problem. in the meantime, use the stream TV app from Xfinity and play the foxnews TVgo channel.



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Frequent Visitor

Re: Cannot activate my Fox News Activation

So a month later it still does not work. What has been addressed?
Frequent Visitor

Re: Cannot activate my Fox News Activation

This is the same issue I am having. Today is 8/17/18so it’s a long issue. I have this today but also have to remove and reinstall Fox News. Today though, I never get to enter the activation code. Come on guys, fix this issue!

Expert

Re: Cannot activate my Fox News Activation


@Louis_z wrote:

This is the same issue I am having. Today is 8/17/18so it’s a long issue. I have this today but also have to remove and reinstall Fox News. Today though, I never get to enter the activation code. Come on guys, fix this issue!


the issue was fixed many weeks ago. what are you 'seeing' during the login process?



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Frequent Visitor

Re: Cannot activate my Fox News Activation

I enter Roku

then Xfinity

i get a connected thru Xfinity as part of my service and a connection circle

after waking for a minute or two I go back to the Device and service questions.

Frequent Visitor

Re: Cannot activate my Fox News Activation

Took a video of the process, so if you tell me where to send....

Frequent Visitor

Re: Cannot activate my Fox News Activation

80 mb, too big

 

but Roku

then Xfinity

it says I’m automatically signed in with Xfinity and it’s a added benefit of my Xfinity TV service.

Expert

Re: Cannot activate my Fox News Activation


@Louis_z wrote:

80 mb, too big

 

but Roku

then Xfinity

it says I’m automatically signed in with Xfinity and it’s a added benefit of my Xfinity TV service.


based on your post you are logged in and able to use the fox news app now on your Roku?



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Frequent Visitor

Re: Cannot activate my Fox News Activation


@Rustyben wrote:

@Louis_z wrote:

This is the same issue I am having. Today is 8/17/18so it’s a long issue. I have this today but also have to remove and reinstall Fox News. Today though, I never get to enter the activation code. Come on guys, fix this issue!


the issue was fixed many weeks ago. what are you 'seeing' during the login process?


Several weeks ago for Fox Business App - it is still an issue on my end for the Fox News App.   Not much of an inconvience since you can access Fox News through the Business app.

It still requires you to re-validate each day. 

Frequent Visitor

Re: Cannot activate my Fox News Activation


@MikeB737 wrote:

I am trying to watch Fox News LIVE on my TV via the internet (because the Comcast DVR will not work), so I am on an Amazon fire stick, but I received an activation code.  But there is nowhere to input the code??  I went to my computer and typed FOXNEWS.COM/ACTIVATION, and all I get is "Select your device..."  So I choose "Amazon Fire", then I'm asked "Select your Provider..."  So I choose Comcast Xfinity".  The result doesn't provide to where I can enter the Activation Code displayed on my TV screen.


Try using the Fox Business App instead - it allows you to watch Fox News as well.  This has been the workaround on my end.

Frequent Visitor

Re: Cannot activate my Fox News Activation

I’ll try that.

Expert

Re: Cannot activate my Fox News Activation

just curious, why not use the Xfinity Stream app? it has the capability to play audio only in the background so you can save screen battery use or use other apps at the same time?



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Frequent Visitor

Re: Cannot activate my Fox News Activation

The Xfinity Beta App (Roku and Fire) will not work if you are not on the same home network. Sort of silly since you can watch Xfinity channels on any standard web browser if you have an Xfinity account
Frequent Visitor

Re: Cannot activate my Fox News Activation

I’ve tried Fox Business, on it right now, but don’t see an icon taking me to Fox News.

Frequent Visitor

Re: Cannot activate my Fox News Activation


@Louis_z wrote:

I’ve tried Fox Business, on it right now, but don’t see an icon taking me to Fox News.


You should have an option for Live TV ... from that it should offer an icon for Fox Business and Fox News

Frequent Visitor

Re: Cannot activate my Fox News Activation

I’m at my other home now where I have Fox on Xfinity cable so I cannot test thisuntil i return on get on Roku. But off the top of my head, dont remember seeing it on Roku. 

Frequent Visitor

Re: Cannot activate my Fox News Activation


@Louis_z wrote:

I’m at my other home now where I have Fox on Xfinity cable so I cannot test thisuntil i return on get on Roku. But off the top of my head, dont remember seeing it on Roku. 


Yes - it is on the Roku app.  That's what we have From the app menu select watch live TV.  I copied a screen shot for your reference. :
roku-fox-business.jpeg


We also have Xfinity at the main house and then use Roku at our weekend place.   Just note that you'll need to log in at least once a day.

Frequent Visitor

Re: Cannot activate my Fox News Activation

I could not see your screen shot which I really want to see. I have seen that on the PC but not on the Roku.

Frequent Visitor

Re: Cannot activate my Fox News Activation


@Louis_z wrote:

I could not see your screen shot which I really want to see. I have seen that on the PC but not on the Roku.


I sent you a message on this system

Basically once you are in the Fox Business app, select the menu and you'll have the choices (left side of the screen):

Home
Watch Live
Shows
Topics
Settings

Select "Watch Live" and you'll then see:

Live Now

[   ]                                              [   ]
Fox Business Network         Fox News Channel


Since this works on the Fox Business App I removed the Fox News Channel app from Roku so have no idea if they ever fixed the Xfinity logon issue with Fox News.

Expert

Re: Cannot activate my Fox News Activation

moderator approved the image so it is visible now



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Frequent Visitor

Re: Cannot activate my Fox News Activation

This message service is not the greatest. Anyway, I see the screenshot and your comments in a later post. I did not see that when I was in the Business post. But my girlfriend bought a Roku express and I was going to hook it up on a TV I have in the back. I’ll try it to see if I get that screen. As this TV is in my home network I should be able to use the Xfinity App which is a beta program. Possibly, I’ll get your screen. I wonder if I do not see the screen you mention as I may be in a different Comcast zone than you. My home network in Charleston SC and the one I have issues with is Atlanta and I know they are different networks.  Thanks though for what you’ve given so far.

Frequent Visitor

Re: Cannot activate my Fox News Activation


@Louis_z wrote:

This message service is not the greatest. Anyway, I see the screenshot and your comments in a later post. I did not see that when I was in the Business post. But my girlfriend bought a Roku express and I was going to hook it up on a TV I have in the back. I’ll try it to see if I get that screen. As this TV is in my home network I should be able to use the Xfinity App which is a beta program. Possibly, I’ll get your screen. I wonder if I do not see the screen you mention as I may be in a different Comcast zone than you. My home network in Charleston SC and the one I have issues with is Atlanta and I know they are different networks.  Thanks though for what you’ve given so far.


The service area shouldn't result in a difference with a Roku app - they work the same no matter the location ... well, except for sports ones like MLB with backout zones.   The Roku unit pulls the Fox (news/business)  feed direct,  it only asks for the Xfinity/Comcast info for licensing reasons.

We use the Xfinity app all the time on the other TVs where we have the main Xfinity account.     

You're quite welcome!

 

Frequent Visitor

Re: Cannot activate my Fox News Activation

OK, I have the Roku express hooked up here and I am seeing the menu you are seeing on the screen. Maybe it’s the same in the other network but I do not remember it. The Xfinity app works here but I did expect that and the difference is in the commercials on programs that are on or off other apps. I wish the Beta app worked in the different network though.  Thanks again.

New Poster

Re: Cannot activate my Fox News Activation

Can not activate fox tv
Frequent Visitor

Re: Cannot activate my Fox News Activation

Fox TV or Fox News
New Poster

Re: Cannot activate my Fox News Activation

I just got roku a week ago. I have been able to watch fox all week and beginning yesterday there is no place to enter the activation code. I uninstalled and installed.