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Can't login to the HBO GO website using Xfinity

New Poster

Can't login to the HBO GO website using Xfinity

Like many others I cannot log into the HBO Go website using my Xfinity login. When I try I'm just redirected a Xfinity page advertising HBO subscriptions. The fact that I already have one doesn't seem to matter. 

 

I'm hoping to get the reset or refresh that others have gotten which seemed to fix the issue. But since I can't PM an admin directly, I have no choice but to make post number 5494839 about this issue. 

Expert

Re: Can't login to the HBO GO website using Xfinity


@mrelectro713 wrote:

Like many others I cannot log into the HBO Go website using my Xfinity login. When I try I'm just redirected a Xfinity page advertising HBO subscriptions. The fact that I already have one doesn't seem to matter. 

 

I'm hoping to get the reset or refresh that others have gotten which seemed to fix the issue. But since I can't PM an admin directly, I have no choice but to make post number 5494839 about this issue. 


were you using the web site https://play.hbogo.com/ or a smart device and the HBOgo app? I just tried all 3 and they all worked.



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New Poster

Re: Can't login to the HBO GO website using Xfinity

I'm using the play.hbogo.com website on my pc using Google Chrome. I also tried to log in using Firefox and it also didn't work.

 

When I click the  link to log in using Xfinity as my provider, instead of loggin in, I'm redirected to this page: https://www.xfinity.com/learn/digital-cable-tv/premium-channels/hbo?lang=en

 

When I navigate back to HBO GO, it still directs me to sign in to watch anything, at which point the cycle starts over again. 

Expert

Re: Can't login to the HBO GO website using Xfinity


@mrelectro713 wrote:

I'm using the play.hbogo.com website on my pc using Google Chrome. I also tried to log in using Firefox and it also didn't work.

 

When I click the  link to log in using Xfinity as my provider, instead of loggin in, I'm redirected to this page: https://www.xfinity.com/learn/digital-cable-tv/premium-channels/hbo?lang=en

 

When I navigate back to HBO GO, it still directs me to sign in to watch anything, at which point the cycle starts over again. 


do you have HBO channels in your guide on the home X1 equipment? if so, can yiou tune t= them successfully to watch?



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Can't login to the HBO GO website using Xfinity

I’m having the same issue. How did you resolve.
New Poster

Re: Can't login to the HBO GO website using Xfinity

Is this issue still getting no attention?
New Poster

Re: Can't login to the HBO GO website using Xfinity

It appears so, yes

Official Employee

Re: Can't login to the HBO GO website using Xfinity

Hello, Norma49. Thank you for reaching out to us on the forums. I apologize to hear you are having issues with trying to log into HBO GO. I would like to look into this and see if we can get this resolved. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


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Regular Visitor

Re: Can't login to the HBO GO website using Xfinity

I am having the same issue where I cannot log onto HBO Go.  It looks like some bug was introduced recently for older HBO customers.

My bill has

TV: Multiple Premium Package
Includes HBO and Cinemax with Access to Premium On Demand Programming
 
but when I drill down into my plan I see
PREMIUM CHANNELS Manage Channels
No additional channels are currently added to your plan.
 
Is there anything I can do to solve this?
Official Employee

Re: Can't login to the HBO GO website using Xfinity

Hello, humaknlght. Thanks for reaching out to us. I apologize for the issues you are having with HBO GO. Can you please send me a PM with your first and last name so I may look further into this for you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


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Highlighted
Official Employee

Re: Can't login to the HBO GO website using Xfinity

I'm glad I was able to assist you, humaknlght. If you ever need further assistance don't hesitate to reach out to us.


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Official Employee

Re: Can't login to the HBO GO website using Xfinity

Hello, Norma49. I have not heard back from you. If you still need assistance, please feel free to start a new thread


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