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Can't active HBO GO on Apple TV

New Poster

Can't active HBO GO on Apple TV

When I try to sign in to xfinity from hbogo.com/activate (after selecting AppleTV as the device and Xfinity as the provider), an xfinity page loads saying the I "already have the service"  

 

Why isn't it being redirected back to hbogo.com, so that I can enter in the activation code?

 

Just noticed that the maxgo app isn't working for activation with comcast xinfity either!!!

 

What's going on Comcast?  How about a mass email or some kind of notification system that you are aware and are working on service outages?

Frequent Visitor

Re: Can't active HBO GO on Apple TV

New Poster

Re: Can't active HBO GO on Apple TV

When I try to sign in to xfinity from hbogo.com/activate (after selecting AppleTV as the device and Xfinity as the provider), an xfinity page loads saying the I "already have the service"  

 

Why isn't it being redirected back to hbogo.com, so that I can enter in the activation code? 

 

I tried the solution from "tomagoes" and it does not work for me Smiley Sad

Frequent Visitor

Re: Can't active HBO GO on Apple TV

Were you able to login on a computer to HBOgo or does it give you the same error message?

New Poster

Re: Can't active HBO GO on Apple TV

Tried this and does not work.  It still redirects back to the xfinity page.

Visitor

Re: Can't active HBO GO on Apple TV

Having the same problem. This solution is not working for me.
Problem Solver

Re: Can't active HBO GO on Apple TV

Hi Thebbj,

 

I see your issue has been escalated and one of our agents will contact you within 72 hours. 


I am a Retired Official Comcast Employee.
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New Poster

Re: Can't active HBO GO on Apple TV

I'm having problems too; this used to work! 

 

Right now, I try to activate via hbogo.com/activate but then it takes me to a page asking me to buy HBO On Demand (http://xfinity.comcast.net/instantly/watch/?cid=hbo&p=d) even though I already pay for HBO Go!!!

 

This is really ridiculous. I'm not able to activate HBO Go for the AppleTV even though I'm paying Comcast money for it. 

Frequent Visitor

Re: Can't active HBO GO on Apple TV

Same here... wasn't working, then was working, now it's not working again.  Trying to finish GoT season 6 and suddenly my AppleTV wan't me to re-activate it.  COMCAST, FIX THIS!

New Poster

Re: Can't active HBO GO on Apple TV

They're not going to fix it. It's low priority for them because streaming is bad for business.
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Re: Can't active HBO GO on Apple TV

Locking old inactive thread. Moving comment to it's own post.