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xr11 remote will not allow me to change channels

New Poster

xr11 remote will not allow me to change channels

Traded in my old X1 box for a DVR box.  The rep. at Comcast told me I could keep my old remote.  My old remote will not connect with my new DVR box.  It will still allow me to turn off/on TV and adjust volume but can't change the channels

Official Employee

Re: xr11 remote will not allow me to change channels

Press and hold setup, LED goes from red to green and press 987. That wipes your previous box from the remote, keeping your TV codes intact

Hold setup and then press the Xfinity button and enter the onscreen 3 digit code to pair the remote to the new box