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xid-p

Regular Visitor

xid-p

apologize if this has been answered somewhere but I couldn't find a solution...

 

Got a new xid-p box to replace my old one.  the old cable adapter box had an optical port that went straight to my receiver and that's how I run audio.  Trying to figure out how to get audio back.  the person I called at Xfinity said just run the HDMI through your tv and it will work.  It won't. Maybe I have an old setup.

 

Can I get a converter to run something from the new xid-p box to my receiver?  My TV is built-in and so difficult to get to...

 

Help appreciated.  Thank you!

Diamond Problem Solver

Re: xid-p

There’s no such converter. You’ll need either an XG2 or an early dvr for an optical audio port

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Regular Visitor

Re: xid-p

Thank you.  is there a way to order an XG2 on line to replace the one they sent me?

Diamond Problem Solver

Re: xid-p

I’ll escalate it to a colleague who can get you one or stop in at your local service center anytime

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Regular Visitor

Re: xid-p

That would be great.  I would prefer to order it online!

Official Employee

Re: xid-p

Hi, Anon196755. I'm happy that you've gotten your questions answered already, that's great! What I can do now is step in and set you up with a self installation for the XG2 box. If we do it that way, there is a $15 shipping fee. Otherwise, it's free if you pick it up from the Comcast store. It's completely up to you though on whichever option works best for you. If you'd like me to go ahead and set you up for the shipment, please continue with sending me a private message with your name so we can get started. 

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
 

Thanks!

 


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Official Employee

Re: xid-p

{removed duplicate post}

 


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Official Employee

Re: xid-p

Hi, Anon196755. After some back and forth, I ended up not hearing back from you. If you end up needing further support with this, please reply to my most recent PM. Thank you for your business and your time, take care.


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