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x1 box won't come on

New Poster

x1 box won't come on

When I pull the power cord out & plug it back I see a blinking light on the right side,  then it stops, never turns green.  The button on top does not appear to do anything.  No response from the remote.  Box appears dead.   

 

Any suggestions? 

Official Employee

Re: x1 box won't come on

Swap it (box and power supply) out at your local service center
I am an Official Comcast Employee.
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New Poster

Re: x1 box won't come on

Thanks,  that was my plan for tomorrow,