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x1 box making loud fan noise

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Regular Visitor

x1 box making loud fan noise

recently moved and a tech came out and gave us a 'new' x1 dvr that makes a lot of fan noise. Can the fan be adjusted to be quieter or what can we do?

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Diamond Problem Solver

Re: x1 box making loud fan noise

Just because you got a new box, it was new to you and that’s about it. Swap it out if it’s too loud, there’s no physical adjustments that can be made

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New Poster

Re: x1 box making loud fan noise

I have the same issue, and searching here tells me it's pretty common.  the only way to get the fan to stop is to unplug it which means it can't record... kind of defeats the purpose of a DVR, but that's what i've been doing cuz the fan is so loud and annoying.  i reached out to xfinity support today and they are sending me a replacement.  i asked them to make sure it's not the same model and the rep said she's pass that request on to the tech support team, so we'll see if i get a different/quieter model.

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Expert

Re: x1 box making loud fan noise


@pita13 wrote:

I have the same issue, and searching here tells me it's pretty common.  the only way to get the fan to stop is to unplug it which means it can't record... kind of defeats the purpose of a DVR, but that's what i've been doing cuz the fan is so loud and annoying.  i reached out to xfinity support today and they are sending me a replacement.  i asked them to make sure it's not the same model and the rep said she's pass that request on to the tech support team, so we'll see if i get a different/quieter model.


it's not a problem with the 'model' it is just a fan bearing or hard drive for older DVRs with mechanical drive that causes the sound.



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Regular Visitor

Re: x1 box making loud fan noise

Thanks - swapped it out and got one that is quieter but still can hear the fan... I guess it's just what we'll have to endure. Once we received the 'new' one, the process of physically swapping it was waaaay too long on the phone with someone outside the USA. 

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Expert

Re: x1 box making loud fan noise


@camillsz wrote:

Thanks - swapped it out and got one that is quieter but still can hear the fan... I guess it's just what we'll have to endure. Once we received the 'new' one, the process of physically swapping it was waaaay too long on the phone with someone outside the USA. 


is the set top box a DVR? if so is the front rectangular and has a clock? or a trapezoid with to surface wider than the bottom when viewed from the front and no clock?



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Regular Visitor

Re: x1 box making loud fan noise

Yes, it's a DVR with a rectangular front and a clock...

20200608_180104.jpg

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Expert

Re: x1 box making loud fan noise


@camillsz wrote:

Yes, it's a DVR with a rectangular front and a clock...


if your DVR is hooked up via HDMI swap for a 4k xg1v4 (version 4) DVR. same price, smaller, uses a solid state drive not a spinning disk hard drive. no clock

 



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Re: x1 box making loud fan noise

I am having the same issue. We replaced our old , bigger dvr with the new smaller one and it is so loud! Constant annoying hum. .. is it a bad on or just poor design?
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Expert

Re: x1 box making loud fan noise


@KR20 wrote:
I am having the same issue. We replaced our old , bigger dvr with the new smaller one and it is so loud! Constant annoying hum. .. is it a bad on or just poor design?

what is the model number of that set top box (label under the set top box)?



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