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will not change channels

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Regular Visitor

will not change channels

My TV will not change channels.  Have tried two changers to no avail.  Can increase volume and turn on and off but cannot access Guide or Xfinity buttons.  Any ideas?

Silver Problem Solver

Re: will not change channels

Try new batteries?  Unplug the box and plug it back in?

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I am just a customer, volunteering my time to help other customers here in the Forums.
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Frequent Visitor

Re: will not change channels

if you have an X1 box, your XRE may be out of sync. Simply unplugging it and pluggit back in may fix it.

If that's not it and your volume is working AND your tv powers on and off, hold down set up, when the light turns green press "xfinity" and put in the 3 digit code. I've seen this happen (not often tho)

Regular Visitor

Re: will not change channels

worked like a charm!

New Poster

Re: will not change channels

This is what works!!!  Thanks!

New Poster

Re: will not change channels

XRE was apparently out of sync after playing a BluRay disc.  Setup>Infinity>code solved the problem.

I was also led to put un codes for the TV by brand and A/V system by brand.

This resolved the problem.

Thank you.

New Poster

Re: will not change channels

My Comcast remote will not change my channels. Was working fine earlier in the day.

thanks, Michael

Expert

Re: will not change channels


@moorem815 wrote:

My Comcast remote will not change my channels. Was working fine earlier in the day.

thanks, Michael


what color is the LED flashing (and does it flash 2 colors)? did you try rebooting the X1 set top box by unplugging the power for 20-30 seconds?



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Silver Problem Solver

Re: will not change channels


@moorem815 wrote:

My Comcast remote will not change my channels. Was working fine earlier in the day.

thanks, Michael


Try a new set of batteries.

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
New Poster

Re: will not change channels

Thank you so much for the "fix" or should I call it my "almost daily used fix."
Every time I change the daily time my x1 box auto restarts, I am stuck on the channel I was watching & my remote can only turn my tv off/on or work the tv's volume. This also occurs sometimes if I'm searching too deeply for movies or specifically celebrities... The only way I could regain control was to unplug the box... However, if I'm watching something I have paused or want to rewind...as you know, I lose the program I was watching, argh!
This fix puts the box & myself back in control without interrupting what I was watching 🤗! Thank you again very much!
New Poster

Re: will not change channels

Excuse me, forgot to say which fix worked.
I press the setup, hold, type in the 3 digits... And it works!
Thanx!