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tv stuck on welcome screen

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tv stuck on welcome screen

Last night my tv screen said there was a problem and to check connections. I did that and now it is stuck on the welcome screen! I have done the troubleshooting twice...no luck. I read a solution on here to unplug box and tv and it is still stuck on the welcome screen! This is not the main tv but a 2nd one. Please help

Diamond Problem Solver

Re: tv stuck on welcome screen

Try resetting both, you may have to swap the second one

I am a Retired Official Comcast Employee
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