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tv skipping

New Poster

tv skipping

skips in tv service

Gold Problem Solver

Re: tv skipping

Could you provide some more information? TV skips does not tell us much.

Are you seeing any error messages on the TV screen?
Diamond Problem Solver

Re: tv skipping

What is skipping? Picture or audio or both? Picture breaking up? More details are necessary to help you

I am a Retired Official Comcast Employee
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New Poster

Re: tv skipping

Sorry was looking for troubleshooting. But audio on TV service is skipping/dropping every few seconds. Picture is fine. Internet is fine. Unplugged the device and allowed it to run through start up sequence multiple times.  Status of the device on Xfinity website says there is a problem with it. Cable modem shows a green checkmark on status.

Gold Problem Solver

Re: tv skipping

The model numbers of your X1 boxes and how they are connected would be very helpful. Do you have any additional audio products connected?

 


@jreid22 wrote:

Sorry was looking for troubleshooting. But audio on TV service is skipping/dropping every few seconds. Picture is fine. Internet is fine. Unplugged the device and allowed it to run through start up sequence multiple times.  Status of the device on Xfinity website says there is a problem with it. Cable modem shows a green checkmark on status.


 

 

New Poster

Re: tv skipping

I’m having the same problem. Audio skipping every few seconds! Driving me insane!
Diamond Problem Solver

Re: tv skipping

Have you had a tech out at all?

I am a Retired Official Comcast Employee
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Regular Contributor

Re: tv skipping


@Kimberlypekula wrote:
I’m having the same problem. Audio skipping every few seconds! Driving me insane!

Have you tried setting the output to stereo instead of surround?

Expert

Re: tv skipping

adding... use voice remote command 'about'. what is the rest of the line to right of "STB Version.."?



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Silver Problem Solver

Re: tv skipping

There is a known issue with the latest version of Chrome.

Have you tried another browser?


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New Poster

Re: tv skipping

For me the issue turned out to be my speaker system. The central unit developed some kind of short or chip damage that caused the sound skips. So the Xfinity device is fine. I replaced the with a new setup and everything is fine.

 

I apologize for not posting my resolution sooner, but hope it helps.