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tv freezing up

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tv freezing up

tv is frozen again. they say we need a new cable. how do I zap my tv xfinity box? they said I could do it online w/o contacting xfinity service?

 

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Re: tv freezing up


@aammoo wrote:

tv is frozen again. they say we need a new cable. how do I zap my tv xfinity box? they said I could do it online w/o contacting xfinity service?


do you get an error message screen? if so what is the message description and error code number? If the video freezes but sound remians on try unplugging the HDMI from the TV for a moment and plug back in. fixed?