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transfering dvr programig to new dvr

New Poster

transfering dvr programig to new dvr

my dvr was replaced by xfinity for a new one.  Will my recordings transfer to the new one?

Official Employee

Re: transfering dvr programig to new dvr

What type of DVR? If Legacy to Legacy, no. If legacy to X1, no. If X1 DVR to X1 dvr, there’s not a physical transfer but you have access to the last 60 hours of recordings saved to the cloud

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Official Employee

Re: transfering dvr programig to new dvr

Hello, I would like to look into this for you from here. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".


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Frequent Visitor

Re: transfering dvr programig to new dvr

 


@ComcastAndrew wrote:
What type of DVR? If Legacy to Legacy, no. If legacy to X1, no. If X1 DVR to X1 dvr, there’s not a physical transfer but you have access to the last 60 hours of recordings saved to the cloud

Can you further explain this?

If I have some old recordings that I wanted to keep, but in the meantime I have recorded more than 60 hours and done some recording deletions. Will the old recordings be in the cloud or just the "last 60 hours of recording" ? Which may include some of the deleted recordings.

Thanks

 

Official Employee

Re: transfering dvr programig to new dvr

The last 60 hours recorded only will be available in the cloud, anything else is on the previous dvr’s Hard drive and be lost when swapped.

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Silver Problem Solver

Re: transfering dvr programig to new dvr


@ComcastAndrew wrote:
The last 60 hours recorded only will be available in the cloud, anything else is on the previous dvr’s Hard drive and be lost when swapped.

Andrew,

Is there a way to see what recordings are in the Cloud?  I thought I had a way to see them about a year ago but I can't find them now.

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Official Employee

Re: transfering dvr programig to new dvr

The Xfinity stream app

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Silver Problem Solver

Re: transfering dvr programig to new dvr


@ComcastAndrew wrote:
The Xfinity stream app

Just the app and not the Stream website?

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Official Employee

Re: transfering dvr programig to new dvr

They’re both the same content, pick which ever one you’re comfortable with.

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