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transfering dvr programig to new dvr

New Poster

transfering dvr programig to new dvr

my dvr was replaced by xfinity for a new one.  Will my recordings transfer to the new one?

Official Employee

Re: transfering dvr programig to new dvr

What type of DVR? If Legacy to Legacy, no. If legacy to X1, no. If X1 DVR to X1 dvr, there’s not a physical transfer but you have access to the last 60 hours of recordings saved to the cloud

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Official Employee

Re: transfering dvr programig to new dvr

Hello, I would like to look into this for you from here. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!