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tiro and X1 conflict

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tiro and X1 conflict

About 18 months ago I went to get a cable card for my Tivo Bolt at the same time I had to exchange my Xfinity DVR Cable Box...it had burned out.  They gave me the X1 box and explained it's benefits.   As I was closing out they took back the X1 and told me they couild not allow me to use that X1 box because I was a Tivo user...I had to use the old DVR.  Anyone know if this "policy" has changed.  They are used on two different Television sets so there isn't a technological reason they could not co-exist.  Just wondering if anyone else has had this "problem"

Gold Problem Solver

Re: tiro and X1 conflict

Comcast supports Tivo.

Talk to someone else.
Official Employee

Re: tiro and X1 conflict

 

Hi gbanderson, Tivo and X1 can co-exist within your home. You would just need to get a cable card for your Tivo and you can always add any kind of cable box to your account for use. The easiest way to add equipment and to obtain a cable card is to go into a local Comcast service center, we can also ship the equipment to you via direct mail. Please reach back out to me here if you would like the equipment shipped.