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stuck in an update

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stuck in an update

Hello.  I have one TV that appears to be stuck in an update.  I have been getting an "we're updating your account...updating your subscription" message on all the channels for quite some time.

Expert

Re: stuck in an update


Lastruzik wrote:

Hello.  I have one TV that appears to be stuck in an update.  I have been getting an "we're updating your account...updating your subscription" message on all the channels for quite some time.


I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Official Employee

Re: stuck in an update

Hi Lastruzik, apologies for your experiences and I can assist sending signals to your cable box.  I am unable to pull up your account with the email address you signed up to the forums with, please send me a private message with your account information (Name on account, address on account and account number).

 

Thank you