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shut off cable box with remote

New Poster

shut off cable box with remote

I cant shut off the cable boxes with the x1 remote. the tv will shut off but not the boxes

Contributor

Re: shut off cable box with remote

The feature was disabled to address issues that customers had with keeping their TV and TV box power synchronized. Because the remote communicates with the TV and TV box using different signaling technologies, one device would sometimes get turned off while the other was turned on. Xfinity Team do realize that disabling the Off button on the remote control isn't ideal, and they are looking into options to address this issue. In the meantime, you can turn the TV box off using the Power button in its front panel.

For more info here are two links:

https://customer.xfinity.com/help-and-support/cable-tv/x1-remote-all-power-button-does-not-turn-set-...

https://customer.xfinity.com/help-and-support/cable-tv/x1-power-save-faqs/?CCT=53BA3D76CB1473BFF49C7...

Hope this helps answer your question.
New Poster

Re: shut off cable box with remote

Use the mic on the control and ask to turn off. That is it.
Expert

Re: shut off cable box with remote

closing year old thread


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

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