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setup button

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New Poster

setup button

where is the setup button on a voice remote

Official Employee

Re: setup button

https://www.xfinity.com/support/articles/get-to-know-xr11-remote

XR11-bottom left
XR15-there is no setup, push xfinity button and info button at the same time for about 5 seconds and enter the 3 digit code

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Contributor

Re: setup button

Thank you for this info. How silly to send instructions for the wrong remote. 

New Poster

Re: setup button

What to do if a 3 digit does not appear on x15???
New Poster

Re: setup button

There was an update to the box this a.m. the light flashed during update. Now the remote does not work and when I try to repair I don't get a code? Help!
Expert

Re: setup button


@comon wrote:
There was an update to the box this a.m. the light flashed during update. Now the remote does not work and when I try to repair I don't get a code? Help!

reboot the set top box (remove from power for 20-30 seconds than plug back in).



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Official Employee

Re: setup button

comon -- Thank you for using the Xfinity Forums for your concern and I apologize for the inconvenience. Were you able to get this fixed?


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