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remote wont work except for power and volume

New Poster

remote wont work except for power and volume

I cannot change the channels or get the guide to come up, and the voice remote will not work, but the volume and power buttons work. I have tried changing the batteries and restarting the x1 box, but no luck getting remote to respond.  Any ideas on what to do next?

Official Employee

Re: remote wont work except for power and volume

Try resetting the box

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Official Employee

Re: remote wont work except for power and volume

amschulcz -- Thank you for choosing Xfinity Forums for your concern, were you able to get your remote issue fixed? 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!