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remote doesn't turn off/on TV

New Poster

remote doesn't turn off/on TV

I just got a new LG 43" TV. I've gone through the television set-up and synced the remote so the TV volumn works with the remote but I can't get the remote to turn off/on the TV. I also have a SONOS hooked up which works with the volumn control also. Is this on/off a LG settings issue or is there another step for setting the X1 remote to control the TV power?

Official Employee

Re: remote doesn't turn off/on TV

Try a different code?

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Silver Problem Solver

Re: remote doesn't turn off/on TV


@austin52mj wrote:

I just got a new LG 43" TV. I've gone through the television set-up and synced the remote so the TV volumn works with the remote but I can't get the remote to turn off/on the TV. I also have a SONOS hooked up which works with the volumn control also. Is this on/off a LG settings issue or is there another step for setting the X1 remote to control the TV power?


I tried to pair a remote last week to a TV that had worked with another remote.  I finally realized I hadn't followed the on-screen step-by-step directions.  Press the A button and select program remote.  

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New Poster

Re: remote doesn't turn off/on TV

I just got the updated DVR and WiFi box a week ago.  The remote has been working fine until this afternoon.  After going thru all the numbers I was told to type in the setup, I got a message that the remote can’t be set up at this time.  

New Poster

Re: remote doesn't turn off/on TV

My remote does not turn tv on/off
Official Employee

Re: remote doesn't turn off/on TV

Has it ever worked? Press A and go to Remote Setup and follow the prompts

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New Poster

Re: remote doesn't turn off/on TV

  • A technician came on October 26 and exchanged my old DVR and WiFi boxes for the new X1.  The remote worked for a little over a week, it also doesn’t control sound.  This is an odd problem because some times it works and sometimes it doesn’t.  I have done the setup remote multiple times, refreshed the box once and restarted twice.  The 1st time I restarted the box, the remote worked after setting up, the 2nd time made no difference.  Yesterday afternoon it worked, this morning it doesn’t.  Could be box, could be remote?  Wondered if the crazy weather we’re having could be the problem.  I know I’ll have to call tech support, just putting it off
Official Employee

Re: remote doesn't turn off/on TV

Sounds like the remote needs replaced(possibly tv remote sensor). The cable box or weather has no affect on the remote working your tv

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New Poster

Re: remote doesn't turn off/on TV

Yes I thought it might be, it’s just odd.  I will be requesting that this afternoon I think and see if that’ll work.  Thanks for your help

New Poster

Re: remote doesn't turn off/on TV

My remote used to turn off my TCL TV and Denon receiver when I pressed the All Power button. Now it only turns off the Denon receiver. The TV button turns off the TV, and I can control the TV volume if I want.

I’ve reprogrammed the remote several times, but the All Power behavior doesn’t change. I have to press the TV button every time, after I press the All Power button. It’s been like this for 6 months, with no changes in connected equipment.

Remote: XFINITY XR11v2
A/V receiver: Denon AVR-2313CI
TV: TCL 55P605
Cable STB: XFINITY TV XG1-A, version AX013AN_3.2p10s1_PROD_set,
Release version 92.1.0.
Silver Problem Solver

Re: remote doesn't turn off/on TV


@mikehoopes2895 wrote:
My remote used to turn off my TCL TV and Denon receiver when I pressed the All Power button. Now it only turns off the Denon receiver. The TV button turns off the TV, and I can control the TV volume if I want.

I’ve reprogrammed the remote several times, but the All Power behavior doesn’t change. I have to press the TV button every time, after I press the All Power button. It’s been like this for 6 months, with no changes in connected equipment.

Remote: XFINITY XR11v2
A/V receiver: Denon AVR-2313CI
TV: TCL 55P605
Cable STB: XFINITY TV XG1-A, version AX013AN_3.2p10s1_PROD_set,
Release version 92.1.0.

Have you replaced the remote batteries?  (I use Lithium batteries because they last longer)

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New Poster

Re: remote doesn't turn off/on TV

I've stepped through all the codes, i have the tv attached to a sony surround sound and the remote works for the sony device but will not shut off the panasonic. After I set up the remote, step one sync w/ set top, two, sync w/ tv, three sync w/ sony. Once sync w/ the sony, the remote thinks the tv is a sony. is there a fix

Silver Problem Solver

Re: remote doesn't turn off/on TV


@JoanneM1 wrote:

I've stepped through all the codes, i have the tv attached to a sony surround sound and the remote works for the sony device but will not shut off the panasonic. After I set up the remote, step one sync w/ set top, two, sync w/ tv, three sync w/ sony. Once sync w/ the sony, the remote thinks the tv is a sony. is there a fix


Not sure if there is a fix.  You can try this method to see if it helps:

https://www.xfinity.com/support/remotes

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Regular Visitor

Re: remote doesn't turn off/on TV

I cannot get my xr2  remote to turn off tv.... It will change channels, and adjust sound, but will not turn off the tv set... 

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Silver Problem Solver

Re: remote doesn't turn off/on TV


@brob33 wrote:

I cannot get my xr2  remote to turn off tv.... It will change channels, and adjust sound, but will not turn off the tv set... 


Use this to reset the remote.

https://www.xfinity.com/support/remotes

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