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remote control

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remote control

remote has new batteries and will open and close TV and volume works. Nothing else works, Cannot change channels or any other controls

Silver Problem Solver

Re: remote control


@Daluxe wrote:

remote has new batteries and will open and close TV and volume works. Nothing else works, Cannot change channels or any other controls


Which X1 box do you have?

https://www.xfinity.com/support/articles/x1-hub-vs-companion-box

Which remote?

https://www.xfinity.com/support/articles/get-to-know-xr11-remote

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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