remote stopped working, a green light came on between TV input and power buttons.
reboot the set top box (power unplug). This sometimes happens on firmware updates.
Hi, wmcesq! Welcome to our community! If you still experiencing issues with the remote - I can ship you a new one. Please send me a private message and include your full name, the account holder's name as it's listed on the billing statement. Click on my name ComcastElla, then click Send a message.