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"Caught us in the middle of updating your subscription"

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"Caught us in the middle of updating your subscription"

I've been getting this error on TCM for at least a month.

I've tried unplugging, rebooting (several times) - no luck.

I tried turning off Auto Tune to HD and back on - no luck.

Xfinity Customer Service told me to check all the connections for tightness - done - no luck.

I'm about to ask for a refund for the channels I don't get that I'm paying for because of this error.

Expert

Re: "Caught us in the middle of updating your subscription"


@MrComicGuy wrote:

I've been getting this error on TCM for at least a month.

I've tried unplugging, rebooting (several times) - no luck.

I tried turning off Auto Tune to HD and back on - no luck.

Xfinity Customer Service told me to check all the connections for tightness - done - no luck.

I'm about to ask for a refund for the channels I don't get that I'm paying for because of this error.


first try hitting the "A" button and select the System Refresh. After the reboot if still not working call 800-Comcast and ask the billing department representative to do a deep background account refresh (takes about an hour to complete). 



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Official Employee

Re: "Caught us in the middle of updating your subscription"

Hi MrComicGuy, I ran some tests on your cable boxes and I show that everything should be working properly and that you're subscribed to "TCM". If you're still having issues viewing this channel after rebooting your equipment I can refresh your entitlements on my end to clear up this error. Please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me".


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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