Xfinity plant
Community Forum
Xfinity globe

pressing power button on XR11 remote does not shut box off

New Poster

pressing power button on XR11 remote does not shut box off

i just got an X1 box as an upgrade and when i press the button on the XR11 remote, it doesn't shut to cable box off.  Also, my IR doesn't work with it either

Official Employee

Re: pressing power button on XR11 remote does not shut box off

It’s not supposed to turn off the box.

If your remote is RF paired ( voice commands working) your IR isn’t going to work. You would need to clear out the RF pairing