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pr150bnc model very slow, any way to upgrade

Regular Visitor

pr150bnc model very slow, any way to upgrade

Hi,

 

I have the pr150bnc x1 box with no DVR. The problem is using it has become very slow, doing a search takes about 5 seconds per letter and is just a frustrating experience, is it possible to upgrade to a newer model ? If so what should i ask for ? thank you


Accepted Solutions
Official Employee

Re: pr150bnc model very slow, any way to upgrade

 

Hi steveinfl, I can assist you with getting your cable box swapped out for a new one. Please send me a private message with your full address, account number, and the name on the account by clicking my name (ComcastAmir) and then clicking "private message me".


All Replies
Official Employee

Re: pr150bnc model very slow, any way to upgrade

Escalated up to a colleague to set you up a tech visit or swap it out at your local service center
Official Employee

Re: pr150bnc model very slow, any way to upgrade

 

Hi steveinfl, I can assist you with getting your cable box swapped out for a new one. Please send me a private message with your full address, account number, and the name on the account by clicking my name (ComcastAmir) and then clicking "private message me".

Official Employee

Re: pr150bnc model very slow, any way to upgrade

 

steveinfl wrote: We would be happy to exchange to a new box at our local center, if you can confirm thats possible.

 

Yes, you can go into a local service center and pick up new equipment at any time. You can take your old equipment in with you to swap it out, or you can just go pick up another modem or cable box and then ship your old equipment back to us via UPS or return it to a Comcast store later. When you go into the store just let them know you need the newest cable box available to replace the equipment that you have now.