Xfinity plant
Xfinity globe
Community Forum

no live tv on smaller boxes

New Poster

no live tv on smaller boxes

I believe after the system refresh,  our TVs that have the small boxes,  do not get live tv.   This is a new problem so I'm thinking maybe there's a glitch that's not resetting them. 

 

I have to do either a system refresh or restart from the main box,  then usually that'll do the trick. 

 

But I do notice that the screen saver will be on when I first turn one of those TVs on. 

 

Any idea why this is happening?   It only started 3 days ago. 

Expert

Re: no live tv on smaller boxes


Dizney97 wrote:

I believe after the system refresh,  our TVs that have the small boxes,  do not get live tv.   This is a new problem so I'm thinking maybe there's a glitch that's not resetting them. 

 

I have to do either a system refresh or restart from the main box,  then usually that'll do the trick. 

 

But I do notice that the screen saver will be on when I first turn one of those TVs on. 

 

Any idea why this is happening?   It only started 3 days ago. 


if you could reply with the model numbes of the equipment there are many that could respond with suggestions.