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@TerriB after a swap nothing is physically downloaded, it is access to those 60 hours of recording that is given. The only thing physically on the hard drive of the DVR after a swap is the recordings made from the time of swap going forward. The cloud recordings are not just for traveling, if a physical recording fails, the cloud copy takes its place
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@Orampc , it would depend on the amount of recordings, 60 hours is the limit.
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The cloud recordings after a swap are listed in the same fashion as the physical recordings(same list). Since orampc didn’t state how many, just “all”, it would be safe to assume they were at the 60 hour limit or under. Remember, it looks like the recordings are physically there but they’re not, it’s just “accessible” from the cloud through the dvr
https://www.xfinity.com/support/articles/x1-dvr-cloud-technology-general-faqs
https://www.xfinity.com/support/articles/x1-dvr-cloud-technology-general-faqs
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@TerriB
Like I posted above, the Cloud DVR recordings are part of the physical recordings, you won’t notice a difference.
So you can visualize for yourself, pick a 30 minute show and record it and then unplug your DVR., plug it back in when it’s over. That recording will be a cloud recording because the physical DVR wasn’t working(another good reason to have the cloud is for when the physical DVR fails, which was where this thread started because of).
Like I posted above, the Cloud DVR recordings are part of the physical recordings, you won’t notice a difference.
So you can visualize for yourself, pick a 30 minute show and record it and then unplug your DVR., plug it back in when it’s over. That recording will be a cloud recording because the physical DVR wasn’t working(another good reason to have the cloud is for when the physical DVR fails, which was where this thread started because of).
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Thank you for reaching out to us on the Forums, I would be happy to look at your account from here. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".
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Hi, FeeWeasel. Thank you for posting publicly first, we appreciate that. Welcome to the community by the way! There is a known issue with Netflix on certain models of X1 DVR boxes. I saw your private message and I will be replying back shortly to discuss box swap options. Shipping will be $15. Thank you!
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Hello everyone. There was a fix that was expected to roll out a few days ago to all impacted X1 devices, in effort to rectify this issue. I haven't yet received confirmation that it was in fact implemented that day, however. For anyone that continued experiencing the problem beyond 4/24, please verify that it's still continuing today for me. It's possible it was done in phases. If you can update me here, that would be great. Thanks again to everyone for your continued patience and supplying enough evidence for a fix to be established and carried out.
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Interesting. Sorry to hear that. Which model of DVR box do you have?
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Right, but do you happen to know which model of X1 box? If you have our My Account app, it should tell you in the device info there.
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Thanks, good to know. I did find out that the updates will be pushed out in phases, which is why some of you are noticing a correction to the problem and others are still experiencing it. Please allow another 7 days or so and then let me know what the status is. Thanks again.
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Replacing the box was a confirmed and temporary work around for the X1 Netflix app issues before it was declared as a known issue by our engineering group. That was also before there was a confirmed fix in place with a future date to implement the repair. This particular update should only go out to impacted models of equipment. To answer your question more specifically, yours will be one of the devices to receive the update as you did not go forward with the box swap and yours is one of the impacted models. If your cable box is currently experiencing this issue, it will be updated soon if it has not already happened. There is nothing else that needs to be done on your end or anything like that.
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{edit: please disregard and see previous update}
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Thanks for letting me know. The update has not been fully completed yet and is still in progress. Please allow another 7 days or so and then we can touch base again at that point to see if anything has changed.
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The update is coming down the pipeline soon to those that haven't received it.
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@Steven1224 wrote:
Is there anything that I need to do, or any request that I need to make in order to receive the update that will resolve the Netflix stuttering effect?
no, update happen all the time. use voice command 'about' to see xre and firmware version. the firmware version may differ a few days between some model numbers (example: xg1v4)
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Hello all, we are still working to get the updates filtered out. In the meantime, we ask that you please allow us time to get them out to everyone who is still experiencing the stutter. We absolutely appreciate your patience and will reach out with any updates provided. Thank you!
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