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need old remotes

New Poster

need old remotes

I moved.  My reinstall tech supplied 2 X1D TV boxes and two new remotes, XR15, and took the old ones, XR11.  The keys on the XR15 are tough,. I visited the Xfinity website, no help, I visited the store, they said they would have four remotes shipped from the warehouse.  Four XR2v3 remotes arrived, no MIC key, maybe no RF link?.   I checked Amazon, XR11 remotes available from $3-$10 and ordered two.  Will they work?

...Larry

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Diamond Problem Solver

Re: need old remotes

They’ll work but does there happen to be a service center close by to pick some up? I can escalate it and see if we can send some out for you.

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Official Employee

Re: need old remotes

Hi @baxterlkb

 

I can help by having some shipped. Can you please send me a private message with your first and last name so I can access your account? To send a private message click on my name "ComcastChe", then click send a message. 


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New Poster

Re: need old remotes

Read my message.  I've got 2 arriving tomoorrow fro, Amazon...

New Poster

Re: need old remotes

Thanks for your help but they're on the way from Amazon...

...Larry

Official Employee

Re: need old remotes

Hi there, baxterlkb. I wanted to reach out and see how everything has gone. We don't charge for remotes and sometimes if it is a 3rd party seller, sometimes they do not work. 


I am an Official Comcast Employee.
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