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my remote doesnt always work

Frequent Visitor

my remote doesnt always work

just changed batteries in my remote.  My xfinity button doesnt always work so I cannot access on demand.  Do I need a new remote


Re: my remote doesnt always work

be sure when you press Channel up (for example) with the voice remote that the LED on the remote flashes 'green'. If it flashes red you are not connected via aim-anywhere 'RF'.

I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here(updated).