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my cable box does a household update every day. I can't see anything but the message

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my cable box does a household update every day. I can't see anything but the message

My living room cable box does a "household update" each evening at around 5:45. I can't do anything because it shows a gray screen with the message and lasts about 10 minutes.

Customer service/tech troubleshooting had no idea what I was talking about. 

Any ideas?

Contributor

Re: my cable box does a household update every day. I can't see anything but the message

I'm starting to get the same thing.

Official Employee

Re: my cable box does a household update every day. I can't see anything but the message

Next time it pops up can you take a screen shot? What time do you have your daily update set to?
Xfinity button to Gear Symbol to Preferences to General, scroll down to Daily Update time
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